Thank you for choosing ProMonuments for your memorial needs. We understand the importance of selecting the right monument or grave marker, and our goal is to ensure that every customer is completely satisfied with their purchase. Please read our refund and return policy carefully to understand how we manage these processes.
Customized Products
Services
- Non-Refundable: All monuments, grave markers, and customized items are made-to-order and cannot be returned or refunded. We encourage you to review your design and inscription details carefully before submitting your order.
- Corrections: If there is an error in the inscription or design that deviates from your final approved submission, please notify us within 15 business days of delivery. We will correct the error at no additional cost to you.
- Cancellations: Services such as installation, lettering, engraving, cleaning, restoration, and repairs may be canceled up to 48 hours before the scheduled service date. If canceled timely, a full refund will be issued.
- Service Quality: If you are not satisfied with the quality of the service provided, please contact us within 30 days of service completion. We will evaluate the issue and offer a re-service, partial refund, or full refund depending on the specific circumstances.
General Returns Policy
- Damaged Products: In the rare event that a product arrives damaged due to shipping, please report the damage to us within 10 business days of receipt along with photographic evidence. We will arrange for a replacement or repair of the damaged product at no additional cost.
- Non-Custom Products: Any non-custom products may be returned within 15 days of receipt in their original condition. Please note that return shipping costs will be the responsibility of the customer. A refund will be issued upon receipt and inspection of the returned item.
Refund Process
- Initiating a Refund: To initiate a return or request a refund, please contact our customer service team via email at [Customer Service Email] or by phone at [Customer Service Phone Number]. Please provide your order number and a detailed explanation of the issue.
- Processing Refunds: Refunds will be processed within 14 business days of receiving the returned item or the completion of the service evaluation. Refunds will be issued to the original method of payment.
Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please do not hesitate to contact us. We are here to assist you every step of the way.
Changes to the Refund Policy
ProMonuments reserves the right to modify this refund and returns policy at any time. Changes will be effective immediately upon posting on our website.